Contact Enable on 1800362253 or email enable@health.nsw.gov.au

For EnableNSW consumers

If you are under 65 years of age and currently receive equipment (such as a wheelchair or bed) or consumable products (such as continence products) through EnableNSW, you may be eligible for the NDIS and we encourage you to check your eligibility.

If you are eligible and become an NDIS Participant, no changes will be made to your existing support arrangements until you have an approved NDIS Plan in place.

If you are under 65 years of age and receive prosthetic limb support through EnableNSW, you will be eligible for the NDIS and should apply for the Scheme once it becomes available in your area.

Frequently Asked Questions

How will EnableNSW support change when the NDIS rollout commences?

The NDIS is a new way of providing funding for care and other supports (such as equipment) for eligible people under 65 years of age.

Our programs which provide equipment (for example wheelchairs or beds), consumable products (for example continence products) and prosthetic limbs will see some change. The following table is a summary of these changes.

Many of our services, including the funding of respiratory consumables and equipment (such as ventilators or oxygen concentrators), remain unchanged and will continue to be available to people of all ages.

Program NDIS coverage

Aids and Equipment Program (AEP)

(including reorders of continence and home enteral nutrition products and repairs and maintenance)

  • People 65 years of age and over (currently or at the time of applying for assistance) will not be eligible for the NDIS and remain with EnableNSW.
  • People under 65 years who access the AEP may be eligible for the NDIS
    • People under 65 years who access the AEP and receive specialist disability supports from the NSW Department of Family and Community Services (FACS) will be transitioned to the NDIS during 2016, 2017 and 2018 in line with the phasing arrangements agreed between the NSW and Australian Governments.
    • People under 65 years who receive assistance through the AEP and do not receive specialist disability services through FACS may be eligible for the NDIS. They should check their eligibility and apply as soon as the NDIS is available in their area.

Prosthetic Limb Service (PLS)

  • People 65 years of age and over (currently or at the time of applying for assistance) will not be eligible for the NDIS and remain with EnableNSW.
  • People under 65 years will be eligible and should apply as soon as the NDIS is available in their area.
  • EnableNSW will still provide interim (first) limbs for eligible people in NSW regardless of their age.

Should I check my eligibility?

If you are under 65 years of age and currently receive equipment (such as a wheelchair or bed) or consumable products (such as continence products) through EnableNSW, you may be eligible for the NDIS and we encourage you to check your eligibility.

If you are under 65 years of age and receive prosthetic limb support through EnableNSW, you will be eligible for the NDIS and should apply for the Scheme once it becomes available in your area.

How do I check my eligibility for the NDIS?

You can check your eligibility by completing the Access Checklist online at www.ndis.gov.au/ndis-access-checklist. If you think you might be eligible, contact the National Disability Insurance Agency (NDIA) on 1800 800 110 and ask for an NDIS Access Request Form to be sent to you.

What happens if I’m accepted as an NDIS Participant?

If you are accepted as an NDIS Participant, responsibility for funding your items will move from EnableNSW to the NDIS. We will continue to provide assistance until your NDIS Plan is in place.

If you are accepted as an NDIS participant, please let us know by emailing enable@health.nsw.gov.au or calling 1800 362 253 so we can update our records and assist with your NDIS planning.

Can I still use EnableNSW?

EnableNSW is a registered provider to the NDIA and can continue to provide co-ordination of equipment supports approved in your NDIS Plan (for example placing orders for new equipment, ordering consumable products or contacting suppliers to arrange repairs). We simply need to be included as a supplier in your NDIS Plan, along with a budget for the required services.

To discuss using EnableNSW as a provider, please call us on 1800 362 253.

What happens if I am NOT eligible for the NDIS?

If you currently receive assistance from EnableNSW, but do not meet the NDIS criteria, nothing will change. Your EnableNSW assistance continues.

Can you tell me if specific equipment would be approved or declined under the NDIS?

No, all applications for equipment are assessed and determined by the NDIA.

My NDIS Plan will not be in place for some time. Can I still apply to EnableNSW for equipment, consumable products or prosthetic limb assistance while I’m waiting?

If you are currently using EnableNSW or have used our services in the past, we may be able to provide you with further assistance until your NDIS Plan is in place. Please discuss your requirements with your prescriber. We will consider and process any applications within our existing guidelines and waiting times.

If you have not used EnableNSW before and you live in an area where the NDIS is already available, the NDIS is your most appropriate first funding option. Please discuss timing of your Plan with the NDIA.

What are the benefits of using EnableNSW as an NDIS provider?

If you already use EnableNSW, nominating us as a provider means minimal disruption to the process you are already used to. The only difference is that the funding for the services will come from the NDIS, not EnableNSW.

When you start planning meetings, we recommend you make sure any equipment on EnableNSW waiting lists, consumable orders and a repairs budget for your existing equipment is included in your NDIS Plan.

To request this information please email us at enable@health.nsw.gov.au. This will ensure funding for outstanding equipment, including funding for repairs and maintenance of that equipment, is included in your NDIS Plan.

Can I use EnableNSW if I decide to self-manage my NDIS Plan?

If you decide to self-manage you will need to order your items directly from a supplier. We cannot process any orders on your behalf.

Where can I get further information?

For further information about the NDIS please call their national hotline on 1800 800 110, visit the NDIS website or the NSW Government NDIS site.

Or contact us about your current equipment, services not covered by the NDIS, or using us as a supplier in your NDIS Plan.