Contact Enable on 1800362253 or email enable@health.nsw.gov.au

Consumer and prescriber responsibilities

Consumer responsibilities

  • Read the instruction manual provided by the supplier
  • Develop a back-up plan with your prescriber to best manage your daily living while your item is being repaired.
  • Properly clean and care for equipment received and inspect regularly
  • Report faults early before they become a major issue
  • Contact your prescriber to apply for a new item when the equipment is nearing the end of its lifespan or is no longer suitable
  • Funding of repairs if damage has occurred as a result of misuse, neglect or unreasonable use
  • Reimbursement to EnableNSW for the cost of repairs if a compensation payout is received.
  • If you are travelling and are concerned that a repair may be needed, contact EnableNSW well before you leave for advice. We recommend ensuring your equipment is in good working order and investigate repairer options as part of planning your trip.
  • For further information, tools and a step by step guide to develop a backup/ emergency plan please visit the >I'm okay website

Prescriber responsibilities

  • Read the instruction manual provided by the supplier
  • Develop a back-up plan with your client to best manage their daily living while the item is being repaired
  • Ensure your client / carer is aware of correct cleaning and care of the item including charging powered items
  • Train your client / carer regarding the emergency features on their equipment. For example:
    • Hoists: demonstrating the location of emergency lower buttons
    • Power mattresses: placing into transport mode during power outage and ensuring CPR valve is closed
    • Power wheelchairs: placing into manual mode if power is not working.